Submit Return/Exchange Request

Step 1: Contact Us

Email us at wevalueyou@yavastrah.com with the following information:

• Order Number: Found in your order confirmation email
• Item(s) to Return/Exchange: Product name and size
• Reason for Return/Exchange: Brief explanation
• Preferred Resolution: Refund, exchange for different size/color, or store credit
• Photos (if applicable): For damaged or defective items
  
  You can also Initiate return through your Yavastrah account. Our courier partner will pick up the item once the request is processed.

Step 2: Wait for Approval

Our team will review your request for an exchange and respond within 24 hours with:

• Approval confirmation
• Relevant information regarding the reason for Return\Exchange

Step 3: Pack Your Items

Carefully pack your items following these guidelines:

• Use the original packaging if possible
• Ensure all tags are still attached
  
• Seal the package securely

📦 For Returns (Refunds)

Once we receive and inspect your return, we'll process your refund within 2-3 business days. The refund will be issued to your original payment method. Please allow 3-5 additional business days for the refund to reflect in your account.

🔄 For Exchanges

Once we receive your request, we'll ship your exchange item within 2-3 business days. You'll receive a tracking number via email. If the requested size/color is unavailable, we'll contact you to discuss alternatives or process a refund.

Your item is eligible for return if:

• ✅ Requested within 7 days of delivery
• ✅ Item is unworn and unwashed
• ✅ All original tags are attached
• ✅ Item is in original packaging
• ✅ No signs of wear, alterations, or damage

We cannot accept returns for:

• ❌ Items marked as "Final or clearance Sale"
• ❌ Innerwear and intimate apparel
• ❌ Altered or customized items
• ❌ Items without original tags
• ❌ Items returned after 7 days of delivery

If you received a damaged or defective item, please contact us immediately at wevalueyou@yavastrah.com within 48 hours of delivery.

Include:

• Order number
• Clear photos of the damaged/defective item
• Description of the issue

We'll arrange for a replacement or full refund, including return shipping costs.